DW Estore business hours?
The DW Estore is open 24 hours a day, 7 days a week, 365 days a year.

I'm an Estore customer and I have questions regarding my order, who do I contact?
Email orders@deathwishinc.com with any Estore inquiries and we will contact you as soon as possible. Please note, we answer inquiries during the business hours of 10AM to 7PM EST, Monday through Friday only.

International DW Estore customers, please read:
All international customers MUST create an account in the DW Estore.
All international customers MUST fill out the bill to and ship to sections during checkout.
All international customers MUST use Paypal as their form of payment, no international credit cards are accepted.

What are the dimensions of your apparel?
All dimensions below are approximated as we use different companies for our apparel. All sizes use the "length X width" formula, displayed in inches. Garments are measured flat across the chest and under the sleeve area. Please note that the American Apparel brand runs smaller than these general measurements.

33" X 26" - XXL
32" X 34" - XL
30" X 22" - Large
28" X 20" - Medium
27" X 18" - Small
25" X 20" - Youth Large
24" X 18" - Youth Medium

All Sweatshirts:
29" X 30" - XXL
27" X 28" - XL
27" X 25" - Large
27" X 22" - Medium
27" X 20" - Small

25" X 24" - XL
24" X 22" - Large
23" X 20" - Medium
22" X 18" - Small

All Hats:
6 3/4 or 7 1/4 Hat Size, 21" to 22.25" head - Small/Medium
7 1/4 or 7 5/8 Hat Size, 22.75" to 23.75" head - Large/XL

What is a Pre-order?
Pre-ordering is the option to purchase an item before it arrives from manufacturing. Many pre-orders receive other incentives (exclusive apparel, rare packaging, etc) that is exclusive to the Pre-ordering option. Pre-orders are shipped on a "first come first served basis", beginning on the day the item(s) arrive in stock at Deathwish. In most cases, this ship date is weeks before street date. Visit our Estore to see what Pre-orders are currently available.

I ordered a silkscreened print, and it's not here yet, what gives?
We now ship all silkscreened prints in the North America with delivery confirmation. If you have not received your item, check your mailbox and/or your local post office for an attempted delivery notice. If this does not resolve your issue, please contact us @ orders@deathwishinc.com.

I ordered a silkscreened print and/or poster along with other items, but only one package is here, what gives?
In order to protect your print and/or poster, they are shipped separately in heavy duty shipping tubes and are not folded in any way. In transit, sometimes packages will separate from one another and may have staggered delivery dates.

I am a label/vendor/band, how do I get my items carried in the DW Estore?
We are always taking submissions for items to be carried in the DW Estore. We carry all forms of aggressive and independent music. We also carry publications, videos, and apparel from a wide variety of vendors. Send us an email with your items specifics to distro@deathwishinc.com, and we will contact you as soon as possible.

Is Deathwishinc.com secure?
Deathwishinc.com works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We also do not store any Credit Card information in our database or online in any way. The only information we do keep on record is your account information (consisting of your name, billing address, shipping information, and order history). We do this to make your shopping experience more convenient.

What customer information do you keep on file?
Deathwishinc.com does not keep your complete Credit Card information electronically on file. We do this intentionally to insure upmost privacy and security of our customers. It is important for you to protect against unauthorized use of your Credit Card information. If you suspect any fraudulent activity on your Credit Card from an outside party, please contact your credit card company immediately.

Does Deathwishinc.com share the information it receives?
Deathwishinc.com respects your privacy. We will never under any circumstances, sell/share your information with a third party. We are in the business of music and related merchandise, not information.

Shipping & Delivery
The DW Estore offers a variety of shipping options for your order. Though orders are shipped within 24 hours of being received, orders can take a significant amount of time to reach their destination. Please keep in mind that postal Holidays, weekends, and inclement weather can/will effect delivery times. International customers please note that customs inspection can also effect delivery times.

Order Tracking: If you would like to track your order, select UPS as your shipping option during checkout. Please note that the USPS does not offer tracking on any package. UPS shipping is available to U.S. customers only.

Refunds & Exchanges
We want you to love what you ordered from Deathwish. If something is not right, let us know. Deathwish gladly accepts returns/exchanges of any defective merchandise within 30 days of date of purchase. For items returned after 30 days from the date of purchase, a DW Estore credit will be issued for the purchase price.

Please note that Deathwish is not responsible for items damaged in transit. But, if your order looks like it was eaten by a bear and puked out, please let us know. We'll try and help you out.

Still have questions?
Email us @ orders@deathwishinc.com